Terms of Service

These Terms of Service (the “Terms”) are a legally binding agreement between you and MiniLARGE Inc. (“MiniLARGE”, “we”, “us”, or “our”) for ML Booking (mlbooking.ca), including our websites, booking widgets, branded booking pages, business and staff portals, and related software and services (the “Service”).

By accessing or using the Service, creating an account, clicking to accept, or allowing your staff or clients to use the Service, you agree to these Terms, our Terms of Use, and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

1. Who we are

ML Booking is a product of MiniLARGE Inc., a corporation incorporated under the Canada Business Corporations Act, operating online from Ontario, Canada. Company website: www.minilarge.ca. Contact: [email protected] or +1 (613) 416-8830 (Mon - Fri | 9am - 5pm EST).

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario, as set out in Section 23.

2. Definitions

• “Business” means a person or organization that opens an ML Booking account to offer appointments.
• “Client” means a person who books, reschedules, or cancels an appointment with a Business through the Service.
• “Staff” means a person a Business invites or authorizes to use a staff login.
• “User Content” means information, text, images, logos, policies, service descriptions, hours, notes, and other material you or your Clients submit to the Service.
• “Platform Fees” means amounts MiniLARGE charges for the Service, including subscription fees, add-ons, and the flat booking-payment fee described in Section 7.

3. The Service

ML Booking is appointment software. It lets a Business take bookings on a website widget, a booking link, or a branded booking page; manage calendars and staff hours; send transactional email; send optional consent-based SMS to US and Canadian numbers; and, on plans that include it, collect card payments through the Business’s own Square or Stripe account.

ML Booking is not a marketplace, directory, or booking agent. We do not sell the Business’s services. We are not a party to the appointment. We are not a payment processor, bank, or money-services business. We are not a merchant of record for Client payments. We do not provide professional, legal, medical, tax, or insurance advice.

We may add, change, or remove features, including preview or “coming soon” features. Preview features are provided as-is and may be incomplete, delayed, or withdrawn.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during your subscription (or, for Clients, to complete a booking) solely in accordance with these Terms. We and our licensors retain all other rights.

4. Eligibility and accounts

You must be at least 18 years of age, or the age of majority in your province or territory, to create a Business or Staff account. Clients under that age may be booked only by a parent or legal guardian, or as otherwise permitted by the Business and applicable law.

Business and Staff accounts must provide accurate information and keep it current. You are responsible for all activity under your logins, including Staff accounts you issue. Keep credentials confidential. Notify us promptly if you suspect unauthorized access. We may reject, reclaim, or require a change to usernames or public slugs.

We may suspend or terminate accounts that we reasonably believe misuse the Service, violate these Terms or the Terms of Use, create risk for us or others, or fail to pay amounts due.

5. Subscriptions, fees, and taxes

Paid plans and add-ons are billed in Canadian dollars unless we state otherwise. Applicable taxes, including GST/HST, may be added. Current plan features and list prices appear on our pricing page and in your dashboard; the amount charged at checkout or on renewal is the amount you agree to pay.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel from your account or by contacting us. Cancellation stops future renewals. It does not entitle you to a refund of amounts already paid, except where we agree in writing or where applicable law requires a refund. Unused subscription time, unused SMS credits, and unused add-on capacity are not refundable unless required by law. Extra SMS packs are billed in full when purchased and are not prorated. Extra staff seats and Whitelabel are generally prorated for the rest of the then-current period when added.

We may change Platform Fees or plan features on notice. For a paid subscription, a material fee change takes effect on the next renewal after notice, unless the change is required by law or a third-party provider. If you do not agree, cancel before the change takes effect.

If a payment fails, we may retry the charge, suspend the Service, and recover reasonable collection costs permitted by law. You authorize us and our payment processor (currently Stripe, for ML Booking subscriptions) to charge the payment method you provide.

Except as required by the Ontario Consumer Protection Act, 2002 or other law that cannot be waived, all Platform Fees are non-refundable. Complimentary or trial access, if offered, may be changed or ended at any time. A Free plan, if offered, is limited by the live package rules shown on our pricing page and in your dashboard, and we may change those limits at any time.

6. Bookings

When a customer books an appointment through a business’s booking widget, they enter into that appointment with the business, not with MiniLARGE Inc. or ML Booking. The business is responsible for providing the service, cancellations, and refunds according to its own policies.

The Business—not MiniLARGE—is solely responsible for the services it offers, its hours, prices, staff, premises, licensing, insurance, health and safety, professional standards, and its own cancellation, late-cancel, no-show, and refund policies. The Business must present those policies to Clients before or at booking where the law or fairness requires it.

We do not guarantee that a booking request will succeed, that a calendar slot is actually available, that a Client or Business will attend, or that a confirmation, reminder, or cancellation notice will be received. If the Service is unavailable, slow, or incorrect, we are not responsible for missed, double-booked, or lost appointments, lost revenue, or Client complaints.

Disputes between a Business and a Client (including quality of service, no-shows, refunds, and charges) are solely between those parties. We may, but are not obliged to, provide account or log information to help you resolve a dispute.

7. Booking payments

A business may connect its own Square or Stripe account to collect the full service total when a client books, or to let the client book without a card. Card charges are processed by Square or Stripe for that business. The business manages payouts, refunds, and disputes in its Square or Stripe dashboard (and may also issue refunds from a booking in ML Booking). MiniLARGE Inc. is not the merchant of record. On each booking that is paid online, ML Booking charges the fee for your plan (from $0.29 CAD) platform fee, published for that business’s plan. Bookings with no online payment have no ML Booking payment fee. Square or Stripe still charge their own processing rates. Payment features are available on plans that include booking payments.

You must comply with Square’s or Stripe’s terms, acceptable-use rules, and card-network rules. We are not responsible for payout timing, reserves, holds, chargebacks, disputes, declined cards, 3-D Secure, or a processor’s decision to suspend an account. Chargebacks and Client payment disputes are the Business’s responsibility. The platform fee on a paid booking (from $0.29 CAD) is a software fee; it is not a card-processing fee and is not refunded if the Business later refunds the Client, unless we agree otherwise or the law requires it.

You are responsible for determining, charging, remitting, and reporting taxes on the services you sell to Clients. MiniLARGE does not calculate sales tax on Client appointments.

8. SMS and transactional messages

Phone number is optional when you book. If you leave it blank, we will email you and will not text you. If you provide a mobile number and check the SMS consent box, you agree to receive transactional text messages about appointments (confirmations, reminders, reschedules, and cancellations) from ML Booking and/or the business you booked with. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of booking. Consent boxes are never pre-checked. We do not treat a blank or unchecked box as an opt-out confirmation — we simply do not send SMS.

SMS currently delivers to US and Canadian (+1) numbers only. Carriers are not liable for delayed or undelivered messages. MiniLARGE is not responsible for carrier filtering, handset issues, or fees your wireless provider charges. Businesses cannot use the Service to send marketing or promotional SMS. SMS remains branded as ML Booking, including on Whitelabel plans.

9. Email and other notices

We and the Business may send transactional email about accounts, bookings, and the Service. Email is not guaranteed to be delivered, timely, or placed in an inbox rather than spam. You are responsible for providing a working address and checking junk folders.

Commercial electronic messages, if we send them, are intended to comply with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe from marketing email using the link in the message. Transactional messages about an account or booking may still be sent.

We may give notice under these Terms by email to the address on the account, by a dashboard message, or by posting on the Service. Notice to us must be sent to [email protected], unless a different method is required by law.

10. Widgets, websites, and Whitelabel

If you embed our widget or link to a booking page from your website, WordPress, Wix, or any other host, you remain responsible for that site, including its content, privacy notice, accessibility, and security. You must not present ML Booking as if MiniLARGE operates your business.

Whitelabel, where purchased, lets you use a custom domain, send email from your domain, and hide ML Booking branding on the booking widget and branded site. You are responsible for DNS, domain registration, SSL, and any brand claims you make. Whitelabel does not include SMS. SMS stays ML Booking branded.

You grant us a licence to host, display, and transmit your branding and User Content as needed to provide the Service, including on pages that use your domain.

11. Your responsibilities as a business

You represent and warrant that:

• you will use the Service only for lawful appointment booking and related operations;
• you have all licences, permits, insurance, and consents required for the services you offer;
• your User Content is accurate and does not infringe others’ rights;
• you will not collect or use Client personal information except as allowed by applicable privacy law and your own notices;
• you will not use the Service to send spam or commercial electronic messages without the consent CASL requires;
• you will not upload or request special categories of information the Service is not designed to hold as a health or financial record system (for example, OHIP numbers, full card PANs, or clinical charts); and
• you will comply with these Terms, the Terms of Use, and the Privacy Policy.

You are responsible for Staff training and access, for exporting data you need before you cancel, and for your own backups of records you are legally required to keep.

12. Clients who book

If you are a Client, you agree that your appointment is with the Business. You must provide accurate booking details. You must follow the Business’s cancellation and payment rules as presented at booking. MiniLARGE does not provide the underlying service and does not refund Client payments processed to the Business’s Square or Stripe account.

13. Third-party services

The Service depends on third parties we do not control, including hosting and infrastructure providers, Stripe, Square, Twilio, Telnyx, email providers, domain and DNS operators, and analytics tools such as Google Analytics. Their terms and privacy policies apply to their processing. An outage, delay, error, or policy change at a third party is not a breach by MiniLARGE.

Links to third-party sites are for convenience. We do not endorse or control them.

14. Availability, downtime, and force majeure

The Service is provided on an “as is” and “as available” basis. We do not promise uninterrupted, timely, secure, or error-free operation. We may perform maintenance, apply updates, or take the Service offline with or without notice.

To the maximum extent permitted by law, MiniLARGE is not liable for any failure or delay caused by events beyond our reasonable control, including internet or power failure, hosting or data-centre incidents, denial-of-service attacks, malware, labour disputes, government action, fire, flood, pandemic, or failure of Stripe, Square, Twilio, Telnyx, carriers, or other vendors.

You acknowledge that a booking calendar is software, not a guarantee that an appointment will occur. You should keep alternative contact methods for Clients when the Service is unavailable.

15. Intellectual property, feedback, and customer identification

The Service, including software, design, text, and trademarks “ML Booking” and related marks, is owned by MiniLARGE or its licensors and protected by Canadian and other intellectual property laws. You may not copy, modify, reverse engineer, or create derivative works from the Service except as the law expressly allows.

You retain ownership of your User Content. You grant MiniLARGE a worldwide, royalty-free licence to host and use that content to operate, secure, and improve the Service, and to identify your business as a customer as described below. If you give us feedback, we may use it without restriction or compensation.

Customer name and logo

When you create a Business account, you grant MiniLARGE Inc. a limited, non-exclusive, royalty-free licence to use your business name, trade name, logo, wordmark, and similar brand identifiers that you submit to the Service, solely to identify your business as a customer or user of ML Booking. We may do that on our websites, in case studies or customer lists (including a moving logo or client list), in social posts, in sales materials, and in online or offline advertisements.

This licence is only to showcase that you use the Service. It is not a partnership, sponsorship, or joint venture. We will not present your mark as an endorsement of a specific claim, product, or advertisement, or as a testimonial, unless you separately agree in writing to that use. We will not alter your mark in a way that is misleading, and we will not use the personal name, photograph, or likeness of an individual (such as an owner or staff member) for advertising without a separate consent from that person.

You represent that you have the right to grant this licence. You may ask us to stop new uses by emailing [email protected]. We will remove your identifiers from our websites and from new advertising within a reasonable time after that request. Materials already produced or in a live campaign may continue until that campaign or piece naturally ends. This licence lasts while you have an account and for a reasonable wind-down after it closes, unless we remove your identifiers earlier.

16. Acceptable use

You may not use the Service to send spam, harassment, unlawful content, or to collect phone numbers without the consent described above. Additional rules are in our Terms of Use, which form part of this agreement.

17. Privacy

Our collection and use of personal information is described in our Privacy Policy.

If you are a Business, you are responsible for personal information about your Clients that you submit to the Service. You must provide Clients with a privacy notice that is accurate for your business. MiniLARGE processes that information to provide the Service to you, as described in the Privacy Policy.

18. Disclaimers

The Service is provided “as is.” We do not warrant uninterrupted availability. To the extent allowed by law, MiniLARGE Inc. and ML Booking are not liable for missed appointments, business-customer disputes, or carrier delivery of SMS messages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT DATA WILL NOT BE LOST, OR THAT THE SERVICE IS FREE OF VIRUSES OR HARMFUL CODE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN THAT CASE, THE EXCLUSION APPLIES ONLY TO THE EXTENT PERMITTED.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MINILARGE INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR: (A) MISSED, LATE, DUPLICATE, OR CANCELLED APPOINTMENTS; (B) DOWNTIME OR DEGRADED PERFORMANCE OF THE SERVICE; (C) FAILURE OF SMS, EMAIL, OR OTHER NOTICES TO BE SENT OR RECEIVED; (D) ACTS OR OMISSIONS OF A BUSINESS, CLIENT, OR STAFF MEMBER; (E) PAYMENT, REFUND, CHARGEBACK, OR PAYOUT ISSUES AT SQUARE OR STRIPE; OR (F) THIRD-PARTY OUTAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF: (I) THE PLATFORM FEES YOU PAID TO MINILARGE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (II) ONE HUNDRED CANADIAN DOLLARS (CAD $100). IF YOU ARE A CLIENT WHO PAID NO PLATFORM FEES TO US, OUR TOTAL LIABILITY TO YOU IS LIMITED TO CAD $100.

These limits do not apply to liability that cannot be limited under Ontario or Canadian law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence to the extent that liability cannot be excluded. If you are a consumer, nothing in these Terms limits rights you have under the Ontario Consumer Protection Act, 2002 or other consumer-protection law that cannot be waived. If you are a Business using the Service for commercial purposes, you agree that the Service is supplied for business use and that these limitations are a fair allocation of risk and a basis of our pricing.

20. Indemnification

You will defend, indemnify, and hold harmless MiniLARGE Inc. and its directors, officers, employees, and contractors from and against claims, damages, losses, and reasonable legal fees arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your services to Clients, including cancellations, no-shows, refunds, injuries, or professional negligence claims; (d) your failure to comply with privacy, CASL, tax, licensing, or advertising law; (e) payment disputes, chargebacks, or processor claims relating to your Square or Stripe account; or (f) your breach of these Terms or the Terms of Use. We may participate in the defence with counsel of our choosing at our own expense.

21. Suspension, termination, and data

You may stop using the Service and cancel a paid plan as described in Section 5. We may suspend or terminate access immediately if you breach these Terms, if required by law, if your use creates risk, or if fees remain unpaid.

On termination, your licence ends. We may delete or de-identify account data after a reasonable period, subject to backups, legal holds, and records we must keep. You should export any Client or booking records you need before you cancel. We are not obliged to retain your data after termination except as the Privacy Policy or the law requires.

Sections that by their nature should survive (including 6–7, 11, 13–20, 23, and 24) survive termination.

22. Changes

We may update these Terms. The updated date above will change when we do. For a material change, we will also try to notify Business accounts by email or a dashboard notice. Continued use of the Service after a change means you accept the new Terms. If you do not agree, you must stop using the Service and cancel any paid plan.

23. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

The courts of Ontario sitting in Ottawa have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except that MiniLARGE may seek injunctive or other urgent relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before filing a claim, you agree to try to resolve the dispute informally by emailing [email protected] with a short description of the issue and the relief you want. We will try to respond within thirty (30) days. This informal step does not limit a right to seek urgent relief or any limitation period, except that the parties will not file a claim until that period ends unless waiting would cause irreparable harm or the limitation period would expire.

Nothing in this Section requires arbitration or waives a class proceeding where Canadian law does not allow that waiver.

24. General

Entire agreement. These Terms, the Terms of Use, the Privacy Policy, and any order or checkout page for a paid plan are the entire agreement between you and MiniLARGE for the Service and replace prior discussions on the same subject.

Severability. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect.

Waiver. A failure to enforce a provision is not a waiver.

Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a reorganization, merger, or sale of assets. These Terms bind permitted successors.

No partnership. We are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship. We do not act as your agent except to the limited technical extent needed to pass a payment instruction to Square or Stripe on your behalf.

Export and sanctions. You may not use the Service if you are prohibited from doing so under Canadian or other applicable sanctions or export laws.

Language. These Terms are drawn up in English. If we provide a translation, the English version controls, except where applicable law (including Quebec law) requires otherwise for a consumer.

Interpretation. Headings are for convenience. “Including” means “including without limitation.”

25. Contact

Questions about these Terms can be sent to MiniLARGE Inc. at [email protected], +1 (613) 416-8830 (Mon - Fri | 9am - 5pm EST), or through www.minilarge.ca.